We have a strong history of providing support to a wide variety of organizations and engaged stakeholders committed to improving community health. Our most common clients include public health departments, hospitals, and community health collaboratives.
For each client, we build a custom roadmap of support that may include finite, short-term deliverables, ongoing support or technical assistance, and anything in between. Broadly speaking, our services tend to fall under the following categories:
- Assessment
- Planning
- Implementation
- Evaluation
Below are more detailed descriptions of the services that clients most often seek from our team of experts.
Assessment
Conduent HCI regularly provides needs assessment services to systematically identify the most pressing health needs of our client’s local community. Our team is well-versed in guiding hospitals, health departments, and community collaboratives through assessment processes that meet any necessary IRS requirements and/or PHAB accreditation standards.
We possess a robust set of tools in data collection, analysis, report writing, visualization, and communication to help you identify both assets and challenges – whether in your surrounding community or internal organizational structure. We can help you to identify the gaps that must be bridged in order to meet your goals.
Specifically, our assessment services may include:
- Data collection – both quantitative and qualitative – including health needs surveys, focus groups, key informant interviews, and community listening sessions.
- Access to our database of health and quality of life indicators from over 200 thoroughly vetted and regularly updated national, state, and local data sources.
- Data visualizations and spatial mapping to pinpoint the topics, communities, and locales where needs are greatest – including access to our proprietary Community Health Index, Food Insecurity Index, and Mental Health Index.
- Rigorous analysis, synthesis, and interpretation of all available primary and secondary data, to illustrate the most critical challenges to address in your community.
- Detailed, professional, and clear communication of findings, including formal reports, public summary documents, and stakeholder presentations.
Planning
Our team can help you to delineate a strategy that helps you accomplish your goals. We can work with you to establish discrete criteria, set priorities and key objectives, and identify root causes to set out a clear roadmap to maximize the impact of your work.
Our goal is to develop an effective plan and ensure team buy-in with clear, consistent communication throughout the lifecycle of the project. We can schedule regular planning calls, webinars, and workshops, using evidence-based tools to strengthen your team’s capacity and build consensus around an effective strategic plan to achieve your goals.
We offer expert guidance to plan your community health improvement efforts, including group prioritization meetings, root cause analysis, sharing evidence-based tools and practices, strategy design, as well as capacity-building for implementation planning.
Implementation
No matter how your health improvement strategy takes shape – implementing your prevention and intervention efforts will introduce a host of complex challenges that will be as unique as the communities you seek to impact. We can help you engage stakeholders across sectors, form meaningful partnerships, and build the consensus that’s needed to achieve success.
We can assist you in finding and adapting evidence-based programs for community residents, partners, and your distinct local context – including adaptations to program elements and marketing materials that ensure you are effectively reaching each of the populations you serve.
Evaluation
Monitoring and evaluation are critical components to your programming, across its entire lifecycle – including development, planning, and implementation. We offer individualized guidance to support your team in designing a robust framework for understanding the impacts of your activities.
We can help you develop mechanisms to continuously monitor your activities and their outputs and build a model that clarifies a pathway to success. Whether you are assessing your organization’s long-term impacts, formulating brand new community health programming, or anything in between, our team can help you to execute formative, process, outcome, or impact evaluations to ensure that you understand how to execute on your strategic goals.
We provide technical assistance to help you develop, analyze, and report on key evaluation measures. We can support in reviewing your community health improvement strategy and identify relevant indicators to track your progress in achieving your objectives and working towards your ultimate aims.