San Mateo County Health’s Public Health, Policy & Planning (PHPP) division faced mounting challenges in addressing immediate health crises while also confronting long-standing inequities that had been brought to the forefront. The department needed a strategic planning process that could simultaneously respond to urgent needs and lay the groundwork for long-term resilience and equity.
Conduent helped San Mateo County Health’s PHPP division build a forward-looking, equity-centered strategic plan that not only addressed the immediate impacts of addressing a global pandemic but also positioned the department for long-term success. The initiative fostered stronger employee engagement, improved internal alignment, and enhanced the department’s ability to serve its diverse community with resilience and compassion.
Learn more about their strategic planning process by downloading the story from 2025 below. See their platform here: San Mateo County All Together Better