Conduent Healthy Communities Institute

Browser Issues? Check cache, zoom, and firewall

Issues with loading? Layout? Font? Menus? Perhaps it's not your site! What may seem to be an issue with your site may be nothing more than an issue with your web browser.  

Listed below are a few quick tricks that may solve your browser's common malfunctions.

1. Clear the browser cache

In general, clearing the cache is a good place to start when troubleshooting issues in the browser.

To increase speed, web browsers download web pages and store them locally in the browser cache. When a site is visited a second time the browser speeds up the display time by loading the page from the local cache rather than repeating the initial download. Clearing the cache memory ensures that the most recent version of the site gets loaded into the browser.

Depending on your organization's internet configuration, your browser's cache may be stored locally on your machine or it may be stored on a proxy server.  If locally, then clearing the cache for your browser is a simple process that will be explained in detail in your browser's documentation.  If your cache is stored on a proxy server, consult your IT department about the potential need to refresh the proxy cache.


2. Check browser ZOOM level

Make sure your browser zoom is set to 100%.  Zooming higher or lower within the browser may lead to issues.  If you need to zoom in, use your operating system's global zoom feature rather than the zoom feature in your browser.



3. Check your organization's internal firewall

Firewalls designed to protect your organization's internal network may be inadvertently causing connection issues.  Check with your IT department.


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