Conduent Healthy Communities Institute

Problems with Internet Explorer? Turn OFF Compatibility View

Compatibility View is a feature that helps Internet Explorer display older websites. Modern websites, however, sometimes have problems related to Compatibility View. If sections of your site are misaligned, malformed, or even missing, the culprit may be Internet Explorer's Compatibility View. To determine if this is your issue, disable Compatibility View and recheck your site.

To disable Compatibility View in IE8, follow these steps:

  1. Open Internet Explorer and press the Alt key to make the menu bar appear.
  2. From the menu bar, select ‘Tools’
  3. From the dropdown menu under ‘Tools,’ check to determine if ‘Compatibility View’ is selected. If it is, then deselect it.
  4. From the dropdown menu under ‘Tools,’ select ‘Compatibility View settings.’
  5. Observe: a window appears titled, ‘Compatibility View Settings.
  6. If your website appears in the list of sites for Compatibility View, remove it.
  7. Uncheck the option for ‘Display all websites in Compatibility View’
  8. Close the ‘Compatibility View settings’ window
  9. Refresh your browser and review your site.

Link to instructions for disabling Compatibility View in IE 10 and IE 11

Can't find Compatibility View? Check your IT Department's Group Policy

Your organization's IT department may be using Group Policy to control the settings of all browsers in your organization. If this is the case, you may not have access to your browser's Compatibility View settings. Instead, you'll need to contact your IT department to help you determine whether Compatibility View is the cause of your site's issues.

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